{"id":13196,"date":"2025-02-26T08:22:21","date_gmt":"2025-02-26T07:22:21","guid":{"rendered":"https:\/\/epic.es\/informacion-sobre-la-grabacion-de-llamadas\/"},"modified":"2026-03-13T10:30:36","modified_gmt":"2026-03-13T09:30:36","slug":"informacio-sobre-la-gravacio-de-trucades","status":"publish","type":"page","link":"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/","title":{"rendered":"Informaci\u00f3 sobre la gravaci\u00f3 de trucades"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
PROTECCI\u00d3 DE DADES PERSONALS (Informaci\u00f3 b\u00e0sica)<\/td><\/tr>
Informaci\u00f3 addicional General<\/td>+info
general RGPDUE<\/a><\/td><\/tr>
Finalitat de la Gravaci\u00f3<\/td>Documentaci\u00f3 d’interaccions, millora del servei al client, formaci\u00f3 del personal.<\/td><\/tr>
Base Legal<\/td>Consentiment de l’usuari, inter\u00e8s leg\u00edtim, compliment d’obligacions legals.<\/td><\/tr>
Consentiment<\/td>Els usuaris han de ser informats de la gravaci\u00f3.<\/td><\/tr>
Informaci\u00f3 Proporcionada<\/td>Av\u00eds previ sobre la gravaci\u00f3, prop\u00f2sit, durada i drets de l’usuari.<\/td><\/tr>
Acc\u00e9s a Gravacions<\/td>Limitat a personal autoritzat i amb fins espec\u00edfics.<\/td><\/tr>
Emmagatzematge<\/td>Les gravacions s’emmagatzemen de forma segura, complint amb els est\u00e0ndards de seguretat de dades.<\/td><\/tr>
Durada de l\u2019Emmagatzematge<\/td>Les gravacions es conservaran durant un per\u00edode determinat, despr\u00e9s del qual seran eliminades.<\/td><\/tr>
Drets de l’Usuari<\/td>Acc\u00e9s, rectificaci\u00f3, cancel\u00b7laci\u00f3 i oposici\u00f3 respecte a les seves dades.<\/td><\/tr>
Mesures de Seguretat<\/td>Encriptaci\u00f3, control d’acc\u00e9s, auditories regulars.<\/td><\/tr>
Transfer\u00e8ncies Internacionals<\/td>Si escau, complir amb normatives espec\u00edfiques per a la transfer\u00e8ncia de dades fora del pa\u00eds.<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

PROTECCI\u00d3 DE DADES PERSONALS (Informaci\u00f3 b\u00e0sica) Informaci\u00f3 addicional General +infogeneral RGPDUE Finalitat de la Gravaci\u00f3 Documentaci\u00f3 d’interaccions, millora del servei al client, formaci\u00f3 del personal. Base Legal Consentiment de l’usuari, inter\u00e8s leg\u00edtim, compliment d’obligacions legals. Consentiment Els usuaris han de ser informats de la gravaci\u00f3. Informaci\u00f3 Proporcionada Av\u00eds previ sobre la gravaci\u00f3, prop\u00f2sit, durada i […]<\/p>\n","protected":false},"author":1,"featured_media":6237,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13196","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nInformaci\u00f3 sobre la gravaci\u00f3 de trucades - Epic<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Informaci\u00f3 sobre la gravaci\u00f3 de trucades - Epic\" \/>\n<meta property=\"og:description\" content=\"PROTECCI\u00d3 DE DADES PERSONALS (Informaci\u00f3 b\u00e0sica) Informaci\u00f3 addicional General +infogeneral RGPDUE Finalitat de la Gravaci\u00f3 Documentaci\u00f3 d’interaccions, millora del servei al client, formaci\u00f3 del personal. Base Legal Consentiment de l’usuari, inter\u00e8s leg\u00edtim, compliment d’obligacions legals. Consentiment Els usuaris han de ser informats de la gravaci\u00f3. Informaci\u00f3 Proporcionada Av\u00eds previ sobre la gravaci\u00f3, prop\u00f2sit, durada i […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/\" \/>\n<meta property=\"og:site_name\" content=\"Epic\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-13T09:30:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/epic.es\/wp-content\/uploads\/2025\/03\/epic-favicon.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"236\" \/>\n\t<meta property=\"og:image:height\" content=\"237\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/\",\"url\":\"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/\",\"name\":\"Informaci\u00f3 sobre la gravaci\u00f3 de trucades - Epic\",\"isPartOf\":{\"@id\":\"https:\/\/epic.es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/epic.es\/wp-content\/uploads\/2025\/03\/epic-favicon.webp\",\"datePublished\":\"2025-02-26T07:22:21+00:00\",\"dateModified\":\"2026-03-13T09:30:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/#primaryimage\",\"url\":\"https:\/\/epic.es\/wp-content\/uploads\/2025\/03\/epic-favicon.webp\",\"contentUrl\":\"https:\/\/epic.es\/wp-content\/uploads\/2025\/03\/epic-favicon.webp\",\"width\":236,\"height\":237,\"caption\":\"Epic\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/epic.es\/ca\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Informaci\u00f3 sobre la gravaci\u00f3 de trucades\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/epic.es\/#website\",\"url\":\"https:\/\/epic.es\/\",\"name\":\"Epic Inform\u00e0tica\",\"description\":\"Dise\u00f1o y Programaci\u00f3n web \u00b7 Realizamos todo tipo de dise\u00f1o y programaci\u00f3n web completamente a medida, webs corporativas, cms, tiendas on-line, hosting etc.\",\"publisher\":{\"@id\":\"https:\/\/epic.es\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/epic.es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ca\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/epic.es\/#organization\",\"name\":\"Epic Solutions\",\"url\":\"https:\/\/epic.es\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\/\/epic.es\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/epic.es\/wp-content\/uploads\/2025\/02\/epic-white.png\",\"contentUrl\":\"https:\/\/epic.es\/wp-content\/uploads\/2025\/02\/epic-white.png\",\"width\":435,\"height\":165,\"caption\":\"Epic Solutions\"},\"image\":{\"@id\":\"https:\/\/epic.es\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/epictelecom\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Informaci\u00f3 sobre la gravaci\u00f3 de trucades - Epic","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"ca_ES","og_type":"article","og_title":"Informaci\u00f3 sobre la gravaci\u00f3 de trucades - Epic","og_description":"PROTECCI\u00d3 DE DADES PERSONALS (Informaci\u00f3 b\u00e0sica) Informaci\u00f3 addicional General +infogeneral RGPDUE Finalitat de la Gravaci\u00f3 Documentaci\u00f3 d’interaccions, millora del servei al client, formaci\u00f3 del personal. Base Legal Consentiment de l’usuari, inter\u00e8s leg\u00edtim, compliment d’obligacions legals. Consentiment Els usuaris han de ser informats de la gravaci\u00f3. Informaci\u00f3 Proporcionada Av\u00eds previ sobre la gravaci\u00f3, prop\u00f2sit, durada i […]","og_url":"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/","og_site_name":"Epic","article_modified_time":"2026-03-13T09:30:36+00:00","og_image":[{"width":236,"height":237,"url":"https:\/\/epic.es\/wp-content\/uploads\/2025\/03\/epic-favicon.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Temps estimat de lectura":"1 minut"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/","url":"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/","name":"Informaci\u00f3 sobre la gravaci\u00f3 de trucades - Epic","isPartOf":{"@id":"https:\/\/epic.es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/#primaryimage"},"image":{"@id":"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/#primaryimage"},"thumbnailUrl":"https:\/\/epic.es\/wp-content\/uploads\/2025\/03\/epic-favicon.webp","datePublished":"2025-02-26T07:22:21+00:00","dateModified":"2026-03-13T09:30:36+00:00","breadcrumb":{"@id":"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/#breadcrumb"},"inLanguage":"ca","potentialAction":[{"@type":"ReadAction","target":["https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/"]}]},{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/#primaryimage","url":"https:\/\/epic.es\/wp-content\/uploads\/2025\/03\/epic-favicon.webp","contentUrl":"https:\/\/epic.es\/wp-content\/uploads\/2025\/03\/epic-favicon.webp","width":236,"height":237,"caption":"Epic"},{"@type":"BreadcrumbList","@id":"https:\/\/epic.es\/ca\/informacio-sobre-la-gravacio-de-trucades\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/epic.es\/ca\/"},{"@type":"ListItem","position":2,"name":"Informaci\u00f3 sobre la gravaci\u00f3 de trucades"}]},{"@type":"WebSite","@id":"https:\/\/epic.es\/#website","url":"https:\/\/epic.es\/","name":"Epic Inform\u00e0tica","description":"Dise\u00f1o y Programaci\u00f3n web \u00b7 Realizamos todo tipo de dise\u00f1o y programaci\u00f3n web completamente a medida, webs corporativas, cms, tiendas on-line, hosting etc.","publisher":{"@id":"https:\/\/epic.es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/epic.es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ca"},{"@type":"Organization","@id":"https:\/\/epic.es\/#organization","name":"Epic Solutions","url":"https:\/\/epic.es\/","logo":{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/epic.es\/#\/schema\/logo\/image\/","url":"https:\/\/epic.es\/wp-content\/uploads\/2025\/02\/epic-white.png","contentUrl":"https:\/\/epic.es\/wp-content\/uploads\/2025\/02\/epic-white.png","width":435,"height":165,"caption":"Epic Solutions"},"image":{"@id":"https:\/\/epic.es\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/epictelecom\/"]}]}},"_links":{"self":[{"href":"https:\/\/epic.es\/ca\/wp-json\/wp\/v2\/pages\/13196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/epic.es\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/epic.es\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/epic.es\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/epic.es\/ca\/wp-json\/wp\/v2\/comments?post=13196"}],"version-history":[{"count":4,"href":"https:\/\/epic.es\/ca\/wp-json\/wp\/v2\/pages\/13196\/revisions"}],"predecessor-version":[{"id":13324,"href":"https:\/\/epic.es\/ca\/wp-json\/wp\/v2\/pages\/13196\/revisions\/13324"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/epic.es\/ca\/wp-json\/wp\/v2\/media\/6237"}],"wp:attachment":[{"href":"https:\/\/epic.es\/ca\/wp-json\/wp\/v2\/media?parent=13196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}